Frequently Asked Questions

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Garbage
    1.  What items will the sanitation department pick-up?
    2.  What items do you not pick-up?
    3.  If I have those items, what do I do with them?
    4.  I cut down a whole tree, will the city pick-up all the debris?
    5.  Iím hiring a professional service to cut down my trees and landscape my yard, will the city pick-up any debris?
    6.  If a holiday falls on my scheduled day, when will my garbage be picked up?
    7.  Can I get a schedule of these pick-up days?
 
Streets
    1.  Why is the grass along the side of my house never cut?
    2.  Why is the drainage ditch beside my house never cut?
    3.  Where do I report a pothole Iíve seen?
    4.  Iíve already reported a pothole and nothing seems to be happening. Why is that?
    5.  Iíve seen a dead animal on the road, who takes care of this?
    6.  Iíve spotted a stray/wild animal in the area, what do I do?
 
Waste Management Treatment Plant
    1.  What items can be disposed of down commodes and sinks?
    2.  What kinds of household items are biodegradeable?
    3.  Why canít I pour grease, chemicals, oils, or paints down the drain, if the water is treated anyway?
    4.  What about cleaning products and bleach?
    5.  I saw a red light flashing in a sub-station, what does that mean?
    6.  I saw a manhole cover ajar or out of its hole, what do I do?
 
Garbage
    Q.  What items will the sanitation department pick-up?
    A.  Household garbageÖmeaning normal everyday kitchen, bath, and general waste.

    Q.  What items do you not pick-up?
    A.  Building/Remodeling materials, yard debris*, appliances, furniture.

* other agreement needed.  Trash Removal and Billing Agreement.pdf

    Q.  If I have those items, what do I do with them?
    A.  Building/remodeling materials should be taken to the county dump.  Appliances and furniture may be donated to or picked-up by a thrift store/ charitable organization.  Yard debris removal is available for a monthly fee or on a one-time pick-up charge. Leaves and grass clippings must be bagged.

Trash Removal and Billing Agreement.pdf

    Q.  I cut down a whole tree, will the city pick-up all the debris?
    A.  No, but we will pick-up any limbs up to two (2) inches in diameter and no longer than ten feet in length.

    Q.  Iím hiring a professional service to cut down my trees and landscape my yard, will the city pick-up any debris?
    A.  No.  Itís the contractorís responsibility to remove any debris from your premises.

    Q.  If a holiday falls on my scheduled day, when will my garbage be picked up?
    A.  Typically the day before or after the holiday.  Refer to the schedule or main calendar for specifics.

    Q.  Can I get a schedule of these pick-up days?
    A. 

Yes, copies are available in the Helena City News, at City Hall, and on the library bulletin board.



 
Streets
    Q.  Why is the grass along the side of my house never cut?
    A. 

The city is responsible for grass cutting along major roads only.



    Q.  Why is the drainage ditch beside my house never cut?
    A.  Draining ditches cutting and maintenance are the responsibility of the property owners.

    Q.  Where do I report a pothole Iíve seen?
    A.  At City Hall, or using the Action Center.

    Q.  Iíve already reported a pothole and nothing seems to be happening. Why is that?
    A. 

On a city road, we must receive an appropriate number of reports before the major expenditure of asphalt is approved.  If itís a county or state road, the city is not responsible for pothole repairs.



    Q.  Iíve seen a dead animal on the road, who takes care of this?
    A.  We will pick-up once reported.

    Q.  Iíve spotted a stray/wild animal in the area, what do I do?
    A.  Report to city hall or police department.

 
Waste Management Treatment Plant
    Q.  What items can be disposed of down commodes and sinks?
    A.  Any biodegradable items.

    Q.  What kinds of household items are biodegradeable?
    A.  Toilet tissue

    Q.  Why canít I pour grease, chemicals, oils, or paints down the drain, if the water is treated anyway?
    A. 

Because grease will clog your drain and may clog the main sewer lines to all homes in your area.  Household chemicals pose a threat to our entire system because they can kill the microorganisms that treat the water.



    Q.  What about cleaning products and bleach?
    A. 

When used properly, these products will not hurt the treatment process.



    Q.  I saw a red light flashing in a sub-station, what does that mean?
    A. 

Itís a high-water alarm.  We encourage you to call the Utility Department (663-2894) during normal operating hours.  After hours, call the Police Dept. at 663-6499.



    Q.  I saw a manhole cover ajar or out of its hole, what do I do?
    A.  Call the Utility Department at 663-2894 or Police Department.

 
 

 

 

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